When you set up a Business account, you are required to have a PayPal primary email address and at some point, I was asked to make a PayPal administrative email address. I’m not sure how I got to this point, but it worked out well for as long as the email address was viable. Once that administrative email address no longer worked, I needed to change it in PayPal. But how?
For some time I searched PayPal’s website and on many occasions, called PayPal, requesting that they remove an email address that was no longer working. However, since it was marked as “Administrative,” it made the process difficult. PayPal will not allow you to remove your “Primary” or “Administrative” email addresses as long as they are marked. No matter how many times I called in, the representative would struggle with finding information on how to change or delete the “Administrative” address. I even had a representative tell me that it was impossible to do.
So, why didn’t I just leave it alone? Why not just leave the email address in there, as is? Even though that email address was dead, it could still access my PayPal account. If some hacker got in there without my knowledge, s/he would be able to change all my personal information and really screw up my life, royally! Never keep dead email addresses in your account!
When you access your PayPal profile, you can update your email addresses. You can choose which address you want as primary… but you cannot change the administrative address. It’s as if the developers over at PayPal forgot to include a button for changing your PayPal administrative email address. I often went to the help section and put in my search criterion for ‘changing Paypal administrative email address,’ but as always, the links all sent me to the same page in my profile with the missing administrative button. If I had a tail, I’d be chasing it there on PayPal’s website!
Finally, using a one-word search criterion, “Administrative,” (DUH!), I came across a thread in PayPal’s forum. There were others searching for the same thing! (Queue the heartwarming tears, with jubilant joy!) As I began sifting through the threads for this procedure, I was also on the phone, once again, with PayPal customer support! By the way, brace yourself when they say they’re going to put you on hold for 2 minutes…it’s really longer.
Here is what I found, and after I found it, I hung up the phone, and then whispered a word of gratitude to the almighty for shedding light on this lingering problem.
First, log into your PayPal account. You can log in using any email address that gives you rights to change your profile. Then click the link below, or copy and paste it into your browser.
Next, choose an email address from the drop-down menu, found under the title, “Current Users.” If you don’t have another email address to choose from, then you’ll need to add one and confirm it.
Finally, click the ‘Continue’ button and voilà! You’ve changed your Administrative email address.
Now, you can delete the previous (dead) email address via your personal/business profile.
I hope this helps others out there who have tired of chasing their tails on PayPal’s website.